Privacy Policy
Last update: 13.05.2026
We (also known as "We", "Us" or "Our") are committed to protecting your personal data and privacy.
This Privacy Policy explains how we collect and store the information you provide through Helm credborg (the "Website").
These principles will be upheld:
To be transparent about how we process and collect your personal information:
We want to ensure you can make informed decisions about how your Personal Data is used and processed. That's why we've built this website. We use various methods and procedures to keep you informed about Personal Data handling.
If we identify that you need specific details, we'll provide the relevant information at the appropriate time.
We're happy to answer your questions and provide any clarifications you need regarding legal limitations on data use. Please contact us via email at: info@helm-credborg.com
Personal data will be used only for the purposes specified in this Policy.
We process your Personal Data for several purposes, including providing the website and Services, connecting you with third-party trading platforms, improving the site, protecting our rights and interests, maintaining and delivering the Services, meeting regulatory and legal obligations, and conducting administrative and business activities. We also process your Personal Data to better understand your preferences and needs.
To use key tools that protect your rights regarding Personal Data:
To exercise your rights regarding personal data, we have dedicated resources available. Contact us at any time to request access to your personal data. We can modify or delete it, cease using it for specific or general purposes, transfer it to you or a third party, and accommodate your requests accordingly.
Protect Your Personal Data:
While we cannot guarantee complete security of your personal data, we are committed to using a range of methods and techniques to help protect it.
Our Privacy and Security Policy provides full details.
1. The Scope?
This policy outlines the types of Personal Data the Company collects from individuals and how it processes, shares, secures, and manages that data.
This Policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be directly identified, or identified through a combination of additional information we hold or can access.
The Policy defines "processing" as any activity involving the use or collection of Personal Data, including management, structuring, and storage.
Our services are intended for general audiences and are not designed for use by anyone under 18 years old. We do not knowingly collect or gather information from anyone younger than 18, nor do we knowingly permit such persons to use our services. If we become aware of any information about children, we will delete it promptly.
2. What Personal Data Do We Hold About You?
When you access our services, channels, or website, we collect your Personal Data. We may ask for your Personal Data directly in some cases, or we may gather it by analysing your use of our Services and channels, or by receiving information from our third-party partners.
There is no requirement to disclose personal information to the company, and no consequences if you choose not to.
However, you're not required to provide us with any personal data. In certain circumstances, you may choose not to supply us with personal data. This could prevent us from delivering our services or prevent users from accessing the website.
4. What Personal Data Do We Collect? When you visit our website, we collect the following personal information about you:
This includes information about your online activity log, traffic data (including your IP address, access date, access time, and browser language), software crash logs, browser type, and device information. This data is not personally identifiable and cannot be used to identify you.
Personal Data We Receive from You: any personal information you voluntarily provide when you connect with a third-party online trading platform through us.
Personal Information You Provide to Third-Party Platforms: this includes your full name, address, phone number, and email address to facilitate trading.
5. Legal Basis and Reasons for Processing Your Personal Data
Your Personal Data is processed by the company for the purposes set out in this section, in accordance with the applicable legal basis.
The company cannot process your Personal Data without a legal basis. The company processes your Personal Data on the following legal grounds:
- You have consented to the processing of your Personal Data for one or more purposes. This applies when you submit personal information through the Website so that we can transfer it to a third-party trading platform.
- The Company or a third party may need to process your data to pursue legitimate interests, such as improving Our Services or defending legal claims.
- Processing must comply with a legal obligation.
Contact us by email for further details about the processing required to protect our legitimate interests.
Below, you'll find a list of reasons and legal bases for how we use your personal data.
Scope
Legal Basis
We may request your personal information to share with third-party companies if you ask us to, in order to help you access digital trading services.
You have provided your consent for us to process your Personal Data for one or more purposes.
2. To answer your requests, questions or concerns
We need your Personal Data to help us respond to any queries you may have about the Services.
We need to process personal data to protect the legitimate interests of the Company or those of a third party.
3. To meet legal or administrative obligations, we process Personal Data as required by applicable law and court orders.
To comply with legal requirements, processing is necessary.
4. To enhance Our Services
We may use your Personal Data to improve Our Services. This includes, for example, any crash reports or malfunction data we collect in connection with the Services.
We may need to process your data to protect the legitimate interests of the Company or a third party.
5. To prevent fraud and misuse of our services
We need to process personal data to protect the legitimate interests of the Company or a third party.
6. To carry out and manage activities in line with Our Services requirements
This includes back-office operations, business development, strategic planning, compliance oversight, and similar functions.
We need to process personal data to protect the legitimate interests of the Company or a third party.
7. To conduct analysis, such as statistical analysis
We use various analytical techniques, including statistical methods, to make informed decisions on different matters.
The Company or a third party has a legitimate interest that requires the processing of your data.
To protect our assets, rights and interests, as well as those of third parties, we process Personal Data to establish and defend legal claims in accordance with applicable laws, regulations and agreements.
We may process your Personal Data to safeguard our rights, interests and assets, or those of third parties, in compliance with any applicable laws, regulations, agreements, conditions, terms and policies.
The Company or a third party's legitimate interests require the processing of personal data.
6. Transferring Your Personal Data to Third Parties
The Company may share your Personal Data with third-party service providers, such as hosting and storage providers, as well as to analyse user experience and IP address information.
You can request that we share your Personal Data with third-party trading platforms. We will provide your Personal Data to these platforms in accordance with their privacy policies. Your Personal Data may be shared with multiple trading platforms.
The Company may share Personal Data with affiliated entities or business partners to obtain resources needed to enhance and improve the products and services we offer.
If necessary to protect the rights of third parties or assets, the Company may disclose Personal Data to regulatory, local, or other official authorities.
We may also share your Personal Data with potential investors, buyers, lenders to the Company, or other group companies in connection with transactions (including asset transfers or sales), mergers, restructuring, consolidation, or insolvency proceedings affecting the Company or any group company.
7. Third-party cookies and services
Third-party services, such as advertisers and analytics providers, may be used on our website. These companies may also use cookies or other tracking technologies.
Cookies are small text files placed on your device each time you visit our website. We use cookies to gather information about your preferences and browsing habits, improve your user experience, remember your settings, and customise the products and services we offer you. Cookies are also used for statistics and analytics purposes.
Some cookies we use are session cookies. These are temporary files downloaded to your device and deleted when you close your browser. Other cookies are persistent. Persistent cookies remain on your device for a period after you close your browser. They help the website recognise you as a returning user and allow you to return to the website more easily.
Types of Cookies:
They may be used by us according to their purpose:
The cookie type
Cookies are essential
Scope
These cookies are essential for accessing the features you've requested and navigating our website. We use them to deliver the information, products and services you've asked for.
They're required for your device to download and stream data, allowing you to browse the website, use its features and return to pages you've visited before.
Additional Information
Cookies collect personal data, such as your username and last login date, to confirm that you're logged into the site. They're automatically deleted when you close your web browser (session cookies).
The cookie type
Functionality Cookies
Scope
Cookies help us recognise you when you visit our site and remember your preferences.
Additional Information
Cookies collect Personal Data, such as your username and last login date, to confirm that you're logged in to the site. They're deleted once you close your web browser (session cookies).
The cookie type
Cookies for performance
Scope
We use cookies to collect performance data, improve the site, and analyse how our website is used.
Additional Information
Cookies store anonymous data that isn't linked to any identifiable person. Some cookies are removed when you close your browser, while others remain until you delete them manually.
Cookies are blocked or removed
To block or remove cookies, adjust your browser settings. Below are links to help you with popular browsers.
- Firefox
- Microsoft Edge
- Google Chrome
- Safari
However, be aware that certain functions or the entire Website may not work as expected if this occurs.
ONLINE TRACKING NOTICE
This service does not currently support do-not-track signals.
8. Retention of your personal data
The Company will retain your Personal Data for as long as necessary to fulfil the purpose of processing described in this Policy, or for longer periods as permitted by applicable law, regulations, and any relevant orders.
We'll share your information with third-party trading platforms for a period of 12 months. If you consent to this, we will continue sharing your data for a further 12 months.
We regularly review the Personal Data we hold to ensure it is no longer required.
9. Transfers of personal information to third-party countries or international organisations
Your personal information may be transferred to other countries—meaning your personal data could be sent to a third country (a jurisdiction outside where you currently reside) or to international organisations. The Company takes all necessary steps to protect your personal data and ensure that users can exercise their rights and access effective legal remedies.
These protections apply to all residents of the EEA (European Economic Area).
- Transfer to a third country or international organisation which the EU Commission has determined provides adequate protection of personal data in accordance with Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the "GDPR").
- The transfer is made in accordance with a legally binding and enforceable agreement between public entities or authorities under Article 46(2)(a).
- The transfer was carried out in accordance with the Standard Contractual Clauses approved by the EU Commission under Article 46(2)(c) of the GDPR. You can review the EU Commission's approved clauses at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
The Company can provide details about the security measures it uses to protect your Personal Data when transferred to third-party countries or international organisations. Contact us at info@wealthwaydigital.uk for more information.
10. Security of Your Personal Data
We have implemented appropriate organisational and technical safeguards to protect your Personal Data, including measures to prevent accidental or unlawful destruction, loss, or alteration.
We cannot guarantee that the security of your Personal Data will be maintained without error. We are not liable for any indirect, incidental, or consequential damages arising from the use or disclosure of Personal Data, including disclosure due to transmission errors, unauthorised third-party access, or other circumstances beyond our control.
We may be required to disclose your Personal Data to third parties, such as public authorities, in response to legal or other obligations beyond our control. We cannot guarantee the level of security applied to your Personal Data by these third parties.
Personal Data cannot be transmitted over the internet with complete security. We cannot ensure the security of Personal Data you send to us online.
11. Hyperlinks to third-party websites
Links to third-party websites and applications are provided on this website. These third-party services are not under the Company's control. We are not responsible for how these websites or applications collect or process your Personal Data. This Policy does not apply to activities conducted through such third-party sites or apps.
Before accessing or using any third-party website or application, we recommend that you review their privacy policies. We also advise you to exercise caution when sharing your Personal Data with them.
12. Changes to this Policy
When visiting any third-party websites or apps, we recommend that you read their privacy policies before deciding to access or use them. We also suggest reviewing what Personal Data you provide to them.
Your rights regarding your personal information
You are entitled to request that we verify the accuracy of your Personal Data, rectify any inaccuracies, and delete Personal Data that we no longer require. You may also restrict how we process your personal information.
If you are a resident of the EEA, please refer to this page:
These rights apply to the information you provide relating to your Personal Data. You may exercise these rights by sending an email to the address below.
Access rights
The Company can verify the accuracy of Personal Data being processed about you. If accurate, you may access your Personal Data.
The Company will provide an electronic copy of your Personal Data currently being processed and may charge a reasonable fee for additional copies. The data will be provided electronically if requested.
Your right to access Personal Data must not conflict with the rights and freedoms of others. If the request would harm another person's rights and freedoms, the Company may refuse the request or limit how it responds.
Right to rectification
The Company may rectify inaccurate Personal Data. You may request that any incomplete or inaccurate Personal Data about you be corrected, taking into account the purpose of processing.
Right to erasure
The following circumstances apply: (a) Personal Data are no longer needed for the purpose for which they were collected or processed; (b) You withdraw consent and there is no other legal basis for processing; (c) You object at any time, for reasons specific to your situation, to processing of Personal Data based on legitimate interests pursued by us or a third party; (d) Personal Data are processed unlawfully; or (e) Personal Data must be deleted to comply with a legal obligation.
This right does not apply if processing is necessary (a) to fulfil a legal obligation required under European Union or Member State law; or (b) to establish, exercise or defend legal rights.
Processing restrictions
If you are concerned about the accuracy of your Personal Data, you may ask the Company to limit how we process it.
If you request that Personal Data be restricted, it may only be retained if you provide consent, or to establish, exercise or defend legal rights, or to protect the rights of another individual, or for reasons of significant public interest within the European Union or a Member State.
Right to data portability
If processing is carried out by automated means and is based on consent or a contract you are party to, you have the legal right to obtain and review your Personal Data.
You may request that your Personal Data be transferred directly from the Company to another controller, where technically feasible. Your right to erasure is not affected by exercising your right to data portability. The right to data portability does not affect the rights or freedoms of others.
Right to object
You have the right at any time to object to processing of your Personal Data based on legitimate interests pursued by the Company or a third party. This includes objecting to profiling based solely on these legitimate interests. If we can demonstrate compelling legitimate grounds for processing, we may continue only if we can show those grounds outweigh your rights, freedoms and interests, or are necessary to establish, exercise or defend legal rights.
Concerning direct marketing, you have the right at any time to object to processing of your Personal Data.
Right to withdraw consent
You may withdraw your consent for us to process your Personal Data at any time. This will not affect the lawfulness of processing that relied on your consent before you withdrew it.
You are entitled to lodge a complaint with the supervisory authority in your country.
You may lodge an appeal with a supervisory authority established by a Member State to protect the fundamental rights of individuals regarding Personal Data processing within the European Union.
European Union and Member State laws may limit your rights relating to Personal Data, as outlined in this section 13.
We will provide the information you request under the rights in section 13 of this agreement within one month of receiving your request. This period may be extended by up to two months if necessary, depending on the complexity and volume of requests. We will notify you of any extension and the reasons within one month of receiving your request.
Unless it conflicts with section 13 of the law, information you request under section 13 will be provided free of charge. If a request is unfounded or excessive, particularly if repeated, we may charge a reasonable fee to cover administrative costs. We may also decline to act.
If we have doubts about your identity, the Company may request further information to verify it.